Frequently Asked Questions

Information Technology Group, FAQs

There’s no escaping it. Technology is a necessity in today’s world, and critical to your personal and business success.

But how do we keep technology running smoothly and make it work for you?

• Do you repair computers? YES!
We repair all types of computers; we can fix any problem you have.

• Do you sell computers? YES!
We sell new and refurbished Desktops and Laptops. We have contracts with such major brands as Dell, HP, Acer, etc… We will help make the process as painless as possible. You will never have to worry about paying too much for something you don’t use.

• Do you work with small businesses? YES!
We will assign your small business a dedicated overhaul team member who will work with you to get your office computers running fast, secure and reliably. We can maintain your entire office and provide ongoing support at very competitive rates. Our packages are perfect for those who can't afford a full time IT support staff. Call for a free consultation.

• I need help with my computer right now, will you come to me? YES!
If you can get on the Internet then we can connect to your computer remotely. It will be just as if we were sitting in front of your computer. We can fix almost any problem using our remote connection.

• Can you connect to my computer after the remote session is over? NO!
No, we will show you how to disable the porthole.

• Is the remote connection secure? YES!
The remote session uses 256-bit SSL encryption — the same security levels used and trusted by major banking institutions.

• Can my computer be fixed without erasing the hard drive? YES!
If you don't want us to format the hard drive we can still fix your computer without doing the full scale re-format. We can remove Viruses, Spyware and corruption without losing any programs. This is a great option to use if you have a lot of programs installed that you don't have the CDs to reinstall them with.

• Do you need my entire computer with the monitor, keyboard, printer etc? NO!
We only need the tower which is the piece of the computer has the CD and floppy disk drives. We do need laptop power cords. If you have any of the original CDs that came with your computer please have them available, as well.

• Do you overhaul both desktops and laptops? YES!
We provide PC solutions for both desktops and laptops!

• Do you work with Macs? YES!
We do work with Macs by appointment only - Please call for details.

• What about Pickup and Delivery? YES!
We will Pickup & Deliver Laptops & Desktops at no cost to you.
Remember we only need the CPU we don't need the monitor, keyboard, mice, etc…

• How much will it cost to repair my computer?
Although every problem is different, it’s because of our competitive rates that make our services affordable.

• I am worried about losing my documents will they be safe? YES!
We securely backup all of your data before anything is done. After the overhaul is completed all of your documents, photos, music, bookmarks, settings etc are restored to your computer.

• Do you have a guarantee? YES!
We are so confident in our solution that if you feel that your computer isn't running better than it ever has before then we'll refund your money. Remember the repair is 100% Risk Free.

• Where are you located and what are your hours?
Westchester, NY
7 Days; By Appointment Only

• What areas do you service?
Information Technology Group is a full-service computer consulting firm serving the Lower Hudson Region/NY Metro/Western Connecticut areas.

• How can I pay for my PC solutions?
We accept Cash, Credit Card, and Personal/Business checks